Community Notifications and Contacts

How to Raise a Question or Concern

AVL Manufacturing, Inc. aims to address all concerns raised by our neighbour’s in a prompt and efficient manner with the intent the complainant is satisfied with our response and that lessons learned have been implemented by circulation to the wider organization. If you become aware of an environmental circumstance (i.e. a visible air emission, odour, noise etc.) that you believe is attributable to AVL Manufacturing Inc., we encourage you to notify us as quickly as possible so that we can investigate your concern. You can call 905-545-7660, any time (24 hours a day/7 days a week) by leaving a detailed message or email which, depending on the time of your email may delay any response until the next business day. Logging all complaints (whether written or verbal) is important to allow us to identify areas where there is scope to improve quality and safety and where a particular trend emerges that, in isolation may have gone unnoticed.

AVL Manufacturing, Inc. is committed to resolving your issues at the first point of contact, however, this will not be possible in all circumstances, in which case a more formal complaints process will be followed.

We will acknowledge receipt of your complaint within three (3) business days. Once your complaint has been received, we will undertake an initial review of your complaint. There may be circumstances during the initial review or investigation of your complaint where we may need to clarify certain aspects of your complaint or request additional documentation from you. In such circumstances we will explain the purpose of seeking clarification or additional documentation and provide you with feedback on the status of your complaint at that time. You have the right to make enquiries about the current status of your complaint at any time by contacting us.